Terms & Conditions

Last updated: May 14, 2023

These Terms and Conditions (“Terms”) govern all services provided by Shine Auto Detailing (“Shine,” “we,” “us,” or “our”). By booking an appointment, using our services, or visiting our website, you agree to be bound by these Terms.

If you do not agree, please do not use our services.

1. Who We Are

Shine Auto Detailing
1200 Shakespeare St, Suite 1
Missoula, MT 59802
United States

Phone: 406-207-3599
Email: [info@shineautodetailing.com]

2. Services

We provide professional auto detailing and related services, which may include:

Exterior wash and detailing
Interior cleaning and detailing
Paint correction and protection
Ceramic coatings and sealants
Engine bay cleaning (if requested)
Other add-on or specialty services as listed on our website or quote

We reserve the right to refuse any service at our discretion, including if the vehicle condition presents a safety or health risk (extreme biohazard, infestation, etc.).

3. Appointments, Cancellations, and Rescheduling

3.1 Booking

Appointments may be booked online, by phone, or in person. When you book, you are responsible for providing accurate contact information and vehicle details.

3.2 Deposits

For certain services (including, but not limited to, ceramic coatings and multi-day details), we may require a non-refundable deposit to secure your booking. The deposit amount and terms will be disclosed at the time of booking.

3.3 Cancellations & No-Shows

If you need to cancel or reschedule, please contact us at least [24] hours before your appointment time.
Cancellations or reschedules with less than [24] hours’ notice may result in loss of deposit and/or a cancellation fee.
No-shows (failing to appear without notice) may be charged up to the full service amount and may require prepayment for future bookings.

4. Pricing and Payment

4.1 Estimates

Prices listed on our website or provided by phone/text/email are estimates based on typical vehicle condition. Final pricing may be adjusted based on:

Size and type of vehicle
Condition level (heavily soiled, pet hair, stains, odors, etc.)
Additional services requested or required

If a substantial price adjustment is needed due to condition, we will inform you and request your approval before proceeding.

4.2 Payment

Payment is due at the time services are completed, unless otherwise agreed in writing. We accept the forms of payment listed on our website or in our shop (e.g., cash, major credit/debit cards, etc.).

We reserve the right to withhold the vehicle until full payment has been received.

5. Customer Responsibilities

You agree to:

Provide accurate information about your vehicle and requested services.
Remove all personal items and valuables from the vehicle prior to service.
Disclose any known issues or hazards, including mechanical problems, leaks, loose trim, damaged parts, or prior paint/body repairs.
Provide access to the vehicle at the scheduled time (keys, parking, any security codes if mobile service is offered).

If we are unable to access the vehicle or it is not in a workable location/condition, we may treat the appointment as a late cancellation or no-show.

6. Condition of Vehicle & Pre-Existing Damage

We will perform a visual inspection before and/or after service and may document the condition with photos or notes.

You acknowledge that:

Pre-existing damage (scratches, dents, chips, worn clear coat, tears in upholstery, etc.) may become more noticeable after cleaning and detailing.
Certain stains, odors, etching, or defects cannot be fully removed and may only be improved.
We will use reasonable care but are not responsible for the failure of old, weak, or improperly repaired materials (e.g., brittle plastics, failing clear coat, loose moldings).

If we observe significant pre-existing damage, we will attempt to note it before service. However, failure to identify every defect does not shift responsibility for prior damage to us.

7. Personal Items and Valuables

Please remove all personal items and valuables before your appointment. This includes, but is not limited to: cash, electronics, jewelry, documents, firearms, and other items of value.

We are not responsible for loss of or damage to any personal items left in your vehicle, whether before, during, or after service.

8. Use of Chemicals and Products

We use professional-grade cleaning and detailing products appropriate for automotive surfaces. If you have any allergies, sensitivities, or concerns about specific products or fragrances, you must notify us before your appointment.

We are not responsible for reactions or sensitivities that were not disclosed in advance.

9. Photos, Video, and Marketing

We may take before-and-after photos or videos of vehicles for documentation, training, and marketing purposes (e.g., social media, website, advertisements), while taking reasonable steps not to disclose personal identifying information (license plates may be blurred or omitted, at our discretion).

If you do not want images of your vehicle used for marketing, please inform us in writing before service begins.

10. Limited Warranty & Satisfaction

We stand behind our work and want you to be satisfied.

If you are not satisfied with the result, notify us within 24–48 hours of service and, if reasonable, bring the vehicle back for inspection.
If we determine that an issue is related to workmanship (and not to vehicle condition, normal wear, or environmental factors after service), we may, at our discretion, re-perform the affected portion of the service.

We do not guarantee complete removal of all stains, odors, defects, scratches, swirls, or etching. Results will vary based on vehicle condition, age, and materials.

No refunds are provided for services that have been fully performed, except as required by law.

11. Ceramic Coatings, Sealants, and Specialty Services

For premium services (such as ceramic coatings):

We will provide general care instructions and maintenance recommendations.
Coating and protection performance depends heavily on proper maintenance and environmental conditions.
We do not guarantee any particular lifespan, gloss level, or scratch resistance beyond what is stated in the product manufacturer’s written warranty, if applicable.

Any claims under a manufacturer warranty are subject to the manufacturer’s terms and procedures.

12. Mobile Services (If Applicable)

If we provide mobile detailing:

You are responsible for providing a safe and legal location for service, with sufficient space and access.
We may refuse or discontinue service if conditions are unsafe, violate local regulations, or are otherwise unsuitable (e.g., restricted parking, severe weather, lack of space).

Additional travel fees may apply for certain locations or distances.

13. Weather, Delays, and Force Majeure

We may reschedule or modify services due to:

Severe weather
Power or water outages (for mobile work)
Illness, equipment failure, or other circumstances beyond our reasonable control

We are not liable for any loss, cost, or inconvenience resulting from delays or rescheduling, but we will make reasonable efforts to accommodate a new appointment time.

14. Damage and Liability Limitations

We will use reasonable care and skill while working on your vehicle. However, to the maximum extent permitted by law:

Shine Auto Detailing is not responsible for pre-existing damage or for the failure of old, weak, or previously repaired or repainted surfaces.
Our total liability for any claim related to our services is limited to the amount you paid for the service on the date of the incident.

We are not liable for indirect, incidental, special, or consequential damages (such as loss of use of the vehicle, lost time, or lost income) arising out of or related to our services.

15. Communications, SMS, and Email

By providing your phone number and/or email address, you agree that we may contact you regarding:

Appointment confirmations, reminders, and updates
Service follow-ups and satisfaction checks
Important notices about your vehicle or our services

If you separately opt in to receive marketing texts or emails, we may send you promotions, offers, and updates as described in our Privacy Policy.

You can opt out of marketing texts by replying STOP.
You can opt out of marketing emails by using the unsubscribe link or contacting us.

Service-related communications that are necessary for your appointment or account may still be sent.

16. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

Our Privacy Policy is available at: [link to Privacy Policy].

17. Intellectual Property

All content on our website, including text, images, logos, and graphics, is owned by or licensed to Shine Auto Detailing and is protected by applicable intellectual property laws. You may not copy, reproduce, or distribute our content without our prior written permission.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Montana, without regard to its conflict-of-law rules.

Any dispute arising out of or related to these Terms or our services will first be addressed through good-faith negotiation. If not resolved, disputes may be brought in the appropriate state or federal courts located in Montana, and you consent to the jurisdiction of those courts.

(If you want arbitration or mediation instead, this section should be revised by your attorney.)

19. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top. Any changes are effective when posted on our website, unless a different effective date is stated.

Your continued use of our services after updated Terms are posted means you accept the changes.

20. Contact Us

If you have questions or concerns about these Terms, contact us at:

Shine Auto Detailing
1200 Shakespeare St, Suite 1
Missoula, MT 59802
Email: info@shineautodetailing.com
Phone: 406-207-3599