Privacy Policy

Last updated: May 14, 2023

Shine Auto Detailing (“Shine,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website, contact us, or use our services.

By using our website or providing your information, you agree to the practices described in this Privacy Policy.

1. Who We Are

Shine Auto Detailing
1200 Shakespeare St, Suite 1
Missoula, MT 59802
United States

If you have questions about this Privacy Policy, you can contact us at:
Email: [info@shineautodetailing.com]

2. Information We Collect

We may collect the following types of information:

a) Information You Provide Directly

Contact details – name, phone number, email address, mailing address.
Vehicle details – make, model, year, color, condition.
Appointment details – service requested, dates/times, location.
Payment information – card or bank details (processed by our payment processor; we do not store full card numbers).
Messages and feedback – emails, text messages, online form responses, reviews, and survey answers.

b) Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and general location (city/region).
Device and browser type.
Pages viewed, time spent, and how you reached our site.
Cookies and similar technologies (see Cookies & Tracking Technologies below).

c) Information from Third Parties

We may receive information from:

Online review platforms.
Advertising and marketing partners.
Social media platforms, if you interact with us there.

3. How We Use Your Information

We use your information to:

Provide and manage services – schedule appointments, send confirmations and reminders, perform and manage your detailing services.
Communicate with you – respond to inquiries, send updates about your appointments, and share important service information.
Text messaging – send appointment reminders, follow-ups, service updates, and (if you’ve opted in) promotional messages.
Process payments and invoices.
Improve our business – analyze website usage, improve services, train staff, and enhance customer experience.
Marketing – send emails, texts, or online ads about promotions, offers, and updates (only as permitted by law and your preferences).
Security and legal compliance – protect against fraud, enforce our terms, and comply with legal obligations.

4. Text Messages & Marketing Communications

If you provide your mobile number and agree to receive text messages:

We may send you appointment reminders, updates, and follow-up messages.
With your explicit consent, we may also send promotional and marketing text messages about Shine Auto Detailing.

Message and data rates may apply.
Message frequency varies.

You can opt out of text messages at any time by replying STOP to any message.
For help, reply HELP or contact us using the info above.

Opting out of marketing texts does not prevent us from sending you service-related messages when they are necessary to complete your booking or service.

5. Legal Bases for Processing (If You Are in the EEA/UK)

If you are located in the European Economic Area (EEA) or UK, we process your personal data under one or more of the following legal bases:

Performance of a contract – to provide the services you request.
Legitimate interests – such as improving our services, marketing to existing customers, and preventing fraud, where those interests are not overridden by your rights.
Consent – when you opt into marketing messages or certain cookies.
Legal obligation – to comply with applicable laws and regulations.

6. How We Share Your Information

We do not sell your personal information.

We may share your information with:

Service providers – such as payment processors, scheduling tools, email/SMS platforms, website hosting, and IT support providers, who help us operate our business.
Business partners – in limited cases, such as referral programs or joint promotions, where you’ve interacted with both businesses.
Professional advisors – lawyers, accountants, and consultants, when reasonably necessary.
Authorities or law enforcement – if required by law or to protect our rights, property, or safety.
Business transfers – in connection with a merger, sale, or other transfer of some or all of our business/assets, your information may be transferred as part of that transaction.

All service providers are expected to use your information only as necessary to perform services on our behalf and to protect it appropriately.

7. Cookies & Tracking Technologies

We may use cookies and similar technologies on our website to:

Remember your preferences and settings.
Understand how visitors use our website.
Improve site performance and usability.
Support advertising and analytics.

You can manage cookies through your browser settings and, where applicable, through cookie banners or preference tools on our website. Disabling certain cookies may affect how the site functions.

8. Data Retention

We retain your information only as long as reasonably necessary to:

Provide services to you.
Maintain business records.
Comply with legal, tax, or accounting obligations.
Resolve disputes and enforce our agreements.

When information is no longer needed, we will delete or de-identify it in a reasonable manner.

9. Data Security

We use reasonable technical and organizational measures to protect your information against loss, misuse, and unauthorized access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Your Choices & Rights

Depending on where you live, you may have some or all of the following rights:

Access – request a copy of the personal information we hold about you.
Correction – ask us to correct inaccurate or incomplete information.
Deletion – request that we delete certain information, subject to legal requirements.
Opt-out of marketing – unsubscribe from marketing emails by using the “unsubscribe” link or contact us; opt out of texts by replying STOP.
Restriction or objection – in some regions, object to certain processing or request we limit how we use your information.

To exercise these rights, contact us at [info@shineautodetailing.com]. We may ask you to verify your identity before responding.

11. Additional Notice for California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended:

The right to know the categories and specific pieces of personal information we collect, use, and disclose.
The right to request deletion of your personal information, subject to certain exceptions.
The right to correct inaccurate information.
The right to limit the use and disclosure of certain sensitive personal information (if applicable).
The right not to be discriminated against for exercising any of your privacy rights.

To make a request, contact us at [info@shineautodetailing.com] with “California Privacy Request” in the subject line. We will verify your request consistent with applicable law.

We do not sell personal information as that term is defined under the CCPA.

12. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

13. Third-Party Websites

Our website may link to third-party sites (for example, review platforms, social media, or partner offers). We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top. If changes are material, we may provide additional notice as required by law.

Your continued use of our website or services after any changes have been posted means you accept the updated Privacy Policy.

15. How to Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, contact us at:

Shine Auto Detailing
1200 Shakespeare St, Suite 1
Missoula, MT 59802
Email: info@shineautodetailing.com
Phone: 406-207-3599