Privacy Policy

Last updated: May 14, 2023

Shine Auto Detailing (“Shine,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website, contact us, or use our services.

By using our website or providing your information, you agree to the practices described in this Privacy Policy.

1. Who We Are

Shine Auto Detailing
1200 Shakespeare St, Suite 1
Missoula, MT 59802
United States

If you have questions about this Privacy Policy, you can contact us at:
Email: [info@shineautodetailing.com]

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2. Information We Collect

We may collect the following types of information:

a) Information You Provide Directly

• Contact details – name, phone number, email address, mailing address.

• Vehicle details – make, model, year, color, condition.

• Appointment details – service requested, dates/times, location.

• Payment information – card or bank details (processed by our payment processor; we do not store full card numbers).

• Messages and feedback – emails, text messages, online form responses, reviews, and survey answers.

b) Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and general location (city/region).

• Device and browser type.

• Pages viewed, time spent, and how you reached our site.

• Cookies and similar technologies (see Cookies & Tracking Technologies below).

c) Information from Third Parties

We may receive information from:

• Online review platforms.

• Advertising and marketing partners.

• Social media platforms, if you interact with us there.

3. How We Use Your Information

We use your information to:

• Provide and manage services – schedule appointments, send confirmations and reminders, perform and manage your detailing services.

• Communicate with you – respond to inquiries, send updates about your appointments, and share important service information.

• Text messaging – send appointment reminders, follow-ups, service updates, and (if you’ve opted in) promotional messages.

• Process payments and invoices.

• Improve our business – analyze website usage, improve services, train staff, and enhance customer experience.

• Marketing – send emails, texts, or online ads about promotions, offers, and updates (only as permitted by law and your preferences).

• Security and legal compliance – protect against fraud, enforce our terms, and comply with legal obligations.

4. Text Messages & Marketing Communications

If you provide your mobile number and agree to receive text messages:

• We may send you appointment reminders, updates, and follow-up messages.

• With your explicit consent, we may also send promotional and marketing text messages about Shine Auto Detailing.

Message and data rates may apply.
Message frequency varies.

You can opt out of text messages at any time by replying STOP to any message.
For help, reply HELP or contact us using the info above.

Opting out of marketing texts does not prevent us from sending you service-related messages when they are necessary to complete your booking or service.

5. Legal Bases for Processing (If You Are in the EEA/UK)

If you are located in the European Economic Area (EEA) or UK, we process your personal data under one or more of the following legal bases:

• Performance of a contract – to provide the services you request.

• Legitimate interests – such as improving our services, marketing to existing customers, and preventing fraud, where those interests are not overridden by your rights.

• Consent – when you opt into marketing messages or certain cookies.

• Legal obligation – to comply with applicable laws and regulations.

6. How We Share Your Information

We do not sell your personal information.

We may share your information with:

• Service providers – such as payment processors, scheduling tools, email/SMS platforms, website hosting, and IT support providers, who help us operate our business.

• Business partners – in limited cases, such as referral programs or joint promotions, where you’ve interacted with both businesses.

• Professional advisors – lawyers, accountants, and consultants, when reasonably necessary.

• Authorities or law enforcement – if required by law or to protect our rights, property, or safety.

• Business transfers – in connection with a merger, sale, or other transfer of some or all of our business/assets, your information may be transferred as part of that transaction.

All service providers are expected to use your information only as necessary to perform services on our behalf and to protect it appropriately.

7. Cookies & Tracking Technologies

We may use cookies and similar technologies on our website to:

• Remember your preferences and settings.

• Understand how visitors use our website.

• Improve site performance and usability.

• Support advertising and analytics.

You can manage cookies through your browser settings and, where applicable, through cookie banners or preference tools on our website. Disabling certain cookies may affect how the site functions.

8. Data Retention

We retain your information only as long as reasonably necessary to:

• Provide services to you.

• Maintain business records.

• Comply with legal, tax, or accounting obligations.

• Resolve disputes and enforce our agreements.

When information is no longer needed, we will delete or de-identify it in a reasonable manner.

9. Data Security

We use reasonable technical and organizational measures to protect your information against loss, misuse, and unauthorized access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Your Choices & Rights

Depending on where you live, you may have some or all of the following rights:

• Access – request a copy of the personal information we hold about you.

• Correction – ask us to correct inaccurate or incomplete information.

• Deletion – request that we delete certain information, subject to legal requirements.

• Opt-out of marketing – unsubscribe from marketing emails by using the “unsubscribe” link or contact us; opt out of texts by replying STOP.

• Restriction or objection – in some regions, object to certain processing or request we limit how we use your information.

To exercise these rights, contact us at [info@shineautodetailing.com]. We may ask you to verify your identity before responding.

11. Additional Notice for California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended:

• The right to know the categories and specific pieces of personal information we collect, use, and disclose.

• The right to request deletion of your personal information, subject to certain exceptions.

• The right to correct inaccurate information.

• The right to limit the use and disclosure of certain sensitive personal information (if applicable).

• The right not to be discriminated against for exercising any of your privacy rights.

To make a request, contact us at [info@shineautodetailing.com] with “California Privacy Request” in the subject line. We will verify your request consistent with applicable law.

We do not sell personal information as that term is defined under the CCPA.

12. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

13. Third-Party Websites

Our website may link to third-party sites (for example, review platforms, social media, or partner offers). We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top. If changes are material, we may provide additional notice as required by law.

Your continued use of our website or services after any changes have been posted means you accept the updated Privacy Policy.

15. How to Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, contact us at:

Shine Auto Detailing
1200 Shakespeare St, Suite 1
Missoula, MT 59802
Email: [info@shineautodetailing.com]
Phone: 406-207-3599

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Terms and Conditions

Terms and Conditions 

These Terms and Conditions (“Terms”) govern all services provided by Shine Auto Detailing (“Shine,” “we,” “us,” or “our”). By booking an appointment, using our services, or visiting our website, you agree to be bound by these Terms.

If you do not agree, please do not use our services.

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1. Who We Are

Shine Auto Detailing
1200 Shakespeare St, Suite 1
Missoula, MT 59802
United States

Phone: 406-207-3599
Email: [info@shineautodetailing.com]

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2. Services

We provide professional auto detailing and related services, which may include:

• Exterior wash and detailing

• Interior cleaning and detailing

• Paint correction and protection

• Ceramic coatings and sealants

• Engine bay cleaning (if requested)

• Other add-on or specialty services as listed on our website or quote

We reserve the right to refuse any service at our discretion, including if the vehicle condition presents a safety or health risk (extreme biohazard, infestation, etc.).

3. Appointments, Cancellations, and Rescheduling

3.1 Booking

Appointments may be booked online, by phone, or in person. When you book, you are responsible for providing accurate contact information and vehicle details.

3.2 Deposits

For certain services (including, but not limited to, ceramic coatings and multi-day details), we may require a non-refundable deposit to secure your booking. The deposit amount and terms will be disclosed at the time of booking.

3.3 Cancellations & No-Shows

• If you need to cancel or reschedule, please contact us at least [24] hours before your appointment time.

• Cancellations or reschedules with less than [24] hours’ notice may result in loss of deposit and/or a cancellation fee.

• No-shows (failing to appear without notice) may be charged up to the full service amount and may require prepayment for future bookings.

4. Pricing and Payment

4.1 Estimates

Prices listed on our website or provided by phone/text/email are estimates based on typical vehicle condition. Final pricing may be adjusted based on:

• Size and type of vehicle

• Condition level (heavily soiled, pet hair, stains, odors, etc.)

• Additional services requested or required

If a substantial price adjustment is needed due to condition, we will inform you and request your approval before proceeding.

4.2 Payment

Payment is due at the time services are completed, unless otherwise agreed in writing. We accept the forms of payment listed on our website or in our shop (e.g., cash, major credit/debit cards, etc.).

We reserve the right to withhold the vehicle until full payment has been received.

5. Customer Responsibilities

You agree to:

• Provide accurate information about your vehicle and requested services.

• Remove all personal items and valuables from the vehicle prior to service.

• Disclose any known issues or hazards, including mechanical problems, leaks, loose trim, damaged parts, or prior paint/body repairs.

• Provide access to the vehicle at the scheduled time (keys, parking, any security codes if mobile service is offered).

If we are unable to access the vehicle or it is not in a workable location/condition, we may treat the appointment as a late cancellation or no-show.

6. Condition of Vehicle & Pre-Existing Damage

We will perform a visual inspection before and/or after service and may document the condition with photos or notes.

You acknowledge that:

• Pre-existing damage (scratches, dents, chips, worn clear coat, tears in upholstery, etc.) may become more noticeable after cleaning and detailing.

• Certain stains, odors, etching, or defects cannot be fully removed and may only be improved.

• We will use reasonable care but are not responsible for the failure of old, weak, or improperly repaired materials (e.g., brittle plastics, failing clear coat, loose moldings).

If we observe significant pre-existing damage, we will attempt to note it before service. However, failure to identify every defect does not shift responsibility for prior damage to us.

7. Personal Items and Valuables

Please remove all personal items and valuables before your appointment. This includes, but is not limited to: cash, electronics, jewelry, documents, firearms, and other items of value.

We are not responsible for loss of or damage to any personal items left in your vehicle, whether before, during, or after service.

8. Use of Chemicals and Products

We use professional-grade cleaning and detailing products appropriate for automotive surfaces. If you have any allergies, sensitivities, or concerns about specific products or fragrances, you must notify us before your appointment.

We are not responsible for reactions or sensitivities that were not disclosed in advance.

9. Photos, Video, and Marketing

We may take before-and-after photos or videos of vehicles for documentation, training, and marketing purposes (e.g., social media, website, advertisements), while taking reasonable steps not to disclose personal identifying information (license plates may be blurred or omitted, at our discretion).

If you do not want images of your vehicle used for marketing, please inform us in writing before service begins.

10. Limited Warranty & Satisfaction

We stand behind our work and want you to be satisfied.

• If you are not satisfied with the result, notify us within 24–48 hours of service and, if reasonable, bring the vehicle back for inspection.

• If we determine that an issue is related to workmanship (and not to vehicle condition, normal wear, or environmental factors after service), we may, at our discretion, re-perform the affected portion of the service.

We do not guarantee complete removal of all stains, odors, defects, scratches, swirls, or etching. Results will vary based on vehicle condition, age, and materials.

No refunds are provided for services that have been fully performed, except as required by law.

11. Ceramic Coatings, Sealants, and Specialty Services

For premium services (such as ceramic coatings):

• We will provide general care instructions and maintenance recommendations.

• Coating and protection performance depends heavily on proper maintenance and environmental conditions.

• We do not guarantee any particular lifespan, gloss level, or scratch resistance beyond what is stated in the product manufacturer’s written warranty, if applicable.

Any claims under a manufacturer warranty are subject to the manufacturer’s terms and procedures.

12. Mobile Services (If Applicable)

If we provide mobile detailing:

• You are responsible for providing a safe and legal location for service, with sufficient space and access.

• We may refuse or discontinue service if conditions are unsafe, violate local regulations, or are otherwise unsuitable (e.g., restricted parking, severe weather, lack of space).

Additional travel fees may apply for certain locations or distances.

13. Weather, Delays, and Force Majeure

We may reschedule or modify services due to:

• Severe weather

• Power or water outages (for mobile work)

• Illness, equipment failure, or other circumstances beyond our reasonable control

We are not liable for any loss, cost, or inconvenience resulting from delays or rescheduling, but we will make reasonable efforts to accommodate a new appointment time.

14. Damage and Liability Limitations

We will use reasonable care and skill while working on your vehicle. However, to the maximum extent permitted by law:

• Shine Auto Detailing is not responsible for pre-existing damage or for the failure of old, weak, or previously repaired or repainted surfaces.

• Our total liability for any claim related to our services is limited to the amount you paid for the service on the date of the incident.

We are not liable for indirect, incidental, special, or consequential damages (such as loss of use of the vehicle, lost time, or lost income) arising out of or related to our services.

15. Communications, SMS, and Email

By providing your phone number and/or email address, you agree that we may contact you regarding:

• Appointment confirmations, reminders, and updates

• Service follow-ups and satisfaction checks

• Important notices about your vehicle or our services

If you separately opt in to receive marketing texts or emails, we may send you promotions, offers, and updates as described in our Privacy Policy.

• You can opt out of marketing texts by replying STOP.

• You can opt out of marketing emails by using the unsubscribe link or contacting us.

Service-related communications that are necessary for your appointment or account may still be sent.

16. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

Our Privacy Policy is available at: [link to Privacy Policy].

17. Intellectual Property

All content on our website, including text, images, logos, and graphics, is owned by or licensed to Shine Auto Detailing and is protected by applicable intellectual property laws. You may not copy, reproduce, or distribute our content without our prior written permission.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Montana, without regard to its conflict-of-law rules.

Any dispute arising out of or related to these Terms or our services will first be addressed through good-faith negotiation. If not resolved, disputes may be brought in the appropriate state or federal courts located in Montana, and you consent to the jurisdiction of those courts.

(If you want arbitration or mediation instead, this section should be revised by your attorney.)

19. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top. Any changes are effective when posted on our website, unless a different effective date is stated.

Your continued use of our services after updated Terms are posted means you accept the changes.

20. Contact Us

If you have questions or concerns about these Terms, contact us at:

Shine Auto Detailing
1200 Shakespeare St, Suite 1
Missoula, MT 59802
Email: [info@shineautodetailing.com]
Phone: 406-207-3599

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